{"id":10840,"date":"2019-04-01T10:31:29","date_gmt":"2019-04-01T10:31:29","guid":{"rendered":"http:\/\/agileaustralia.com.au\/2019\/?post_type=project&p=10840"},"modified":"2019-06-19T03:05:45","modified_gmt":"2019-06-19T03:05:45","slug":"pete-young","status":"publish","type":"project","link":"https:\/\/agileaustralia.com.au\/2019\/speakers\/pete-young\/","title":{"rendered":"Pete Young"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”3.0.47″][et_pb_row custom_padding=”27px|0px|0|0px|false|false” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_image src=”http:\/\/agileaustralia.com.au\/2019\/wp-content\/uploads\/2019\/04\/Pete_Young_400-1.jpg” alt=”Pete Young” force_fullwidth=”on” module_class=”circleimage” _builder_version=”3.17.2″ use_background_color_gradient=”on” background_color_gradient_start=”#e71c28″ background_color_gradient_end=”#f7955b” border_radii=”on|50%|50%|50%|50%” custom_padding=”10px|10px|10px|10px|true|true”] 
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Pete Young<\/span><\/h1>\n

Head of MyPost Consumer, Australia Post<\/span><\/h2>\n

Leading change<\/span><\/em><\/p>\n

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Measure (and learn) what matters<\/span><\/h4>\n

Australia Post\u2019s \u2018MyPost\u2019 team was set up in 2015 as a cross-functional (product\/experience\/engineering) Agile team of up to 120 people focused on the digital consumer experience. This included personalising experiences across web, mobile, retail and contact centre channels. The team quickly established a high level of predictability, consistently completing over 90% of their quarterly target objectives.<\/p>\n

They were delivering as an Agile team but weren\u2019t always certain they were building the right thing. The \u2019measure and learn\u2019 delivery stage was often skipped as they picked up the next piece of work. Their measure of success was often output (objective completion) not outcomes (benefits).<\/p>\n

In this talk, Pete Young will share how, in two years, a single metric focus resulted in a 7% increase in first time delivery. Usage of services to drive this outcome increased over 400-700%. This had flow-on financial and customer benefits (NPS was up +6pts). Perhaps most importantly, they just recorded the highest level of employee engagement since late 2015.<\/p>\n

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About Pete Young<\/span><\/p>\n

Pete Young has played a key role in leading the transformation of Australia Post\u2019s digital consumer experiences as part of the \u201cMyPost\u201d team – primarily focussed on transforming the parcel delivery experience.<\/span><\/p>\n

Pete believes everyone should understand the \u2018why\u2019 behind their work, how it aligns to strategy (and ensuring it does) and how it makes an impact. Pete is passionate about using data to learn and measure outcomes, not outputs.<\/p>\n

Pete\u2019s background includes management consulting, corporate strategy, digital product management, attempting to launch a startup (and failing) and running a web development business out of his bedroom during the first dot-com boom.<\/p>\n

[\/et_pb_text][et_pb_divider color=”#22485c” _builder_version=”3.15″ custom_margin=”0px||5px|” custom_padding=”0px|||”] 
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\u00a0<\/p>\n

[\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Topic<\/p>\n","protected":false},"author":1,"featured_media":10846,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"

Jez Humble is an author, speaker, CTO at DevOps Research and Assessment LLC, and a lecturer at UC Berkeley.<\/span><\/p>

He is the co-author of <\/span>Continuous Delivery<\/span><\/i>, the Jolt Award-winning book in Martin Fowler's signature series, as well as the books <\/span>Lean Enterprise<\/span><\/i> and <\/span>The DevOps Handbook<\/span><\/i>. Jez has spent his career tinkering with code, infrastructure, and product development and consulting in companies of varying sizes across three continents, most recently working for the US Federal Government at 18F. Currently, he's researching how to build high-performing teams at his startup, DevOps Research and Assessment LLC, while also teaching at UC Berkeley.<\/span><\/p>","_et_gb_content_width":"","footnotes":""},"project_category":[15,8],"project_tag":[],"class_list":["post-10840","project","type-project","status-publish","has-post-thumbnail","hentry","project_category-leading-change","project_category-speakers"],"acf":[],"yoast_head":"\nPete Young - AgileAus19<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pete Young - AgileAus19\" \/>\n<meta property=\"og:description\" content=\"Topic\" \/>\n<meta property=\"og:url\" content=\"https:\/\/agileaustralia.com.au\/2019\/speakers\/pete-young\/\" \/>\n<meta property=\"og:site_name\" content=\"AgileAus19\" \/>\n<meta property=\"article:publisher\" 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