Mark Payne

Executive Manager Enterprise Ways of Working, CBA
Trail-BLAZING Enterprise Agility at Bankwest

Trail-BLAZING Enterprise Agility at Bankwest

In 2017 Bankwest embarked on a Transformation to become a more Agile, responsive and customer centric organisation. In the current environment this is more critical than ever. Hear the story of Bankwest’s Transformation journey from the very beginning to how the model has continued to iterate and improve.
For those interested in Agile at scale transformations this session will provide an overview of the Bankwest transformation journey itself including pivots and adjustments along the way, the key models implemented and priority focus areas that taught over 1000 people a new way of working and the lessons learned including key Enterprise Agile model data points that guided iteration and improvement to continually evolve and simplify how we create even better experiences for our customers.

About Mark Payne

Mark Payne was introduced to Agile over a decade ago and since then he has not wanted to do anything else except make it a success. By bringing together his learnings and passion for Agile, combined with expertise in large scale change, he had the opportunity to co-design, implement and embed Bankwest’s enterprise agility model and is now currently leading CBA’s Enterprise Ways of Working Team.

Using strong analytical skills Mark has delivered organisational benefits using Agile, customer experience design, IT solutions and business operating model change to solve customer and business problems.

Mark is a strong leader with over 20-plus years of experience in connecting strategy with reality through hands-on implementation of successful change underpinned by experience across technology, finance and health insurance industries.

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