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\n[\/et_pb_image][et_pb_social_media_follow disabled_on=”on|on|on” _builder_version=”3.17.2″ text_orientation=”center”][et_pb_social_media_follow_network social_network=”facebook” _builder_version=”3.15″ background_color=”#3b5998″ follow_button=”off” url_new_window=”on”]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”twitter” _builder_version=”3.15″ background_color=”#00aced” follow_button=”off” url_new_window=”on”]twitter[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][et_pb_text disabled_on=”off|off|off” _builder_version=”4.2.2″ text_text_color=”#e71c28″ text_font_size=”16px” min_height=”24px” custom_margin=”||10px” custom_padding=”||” global_module=”18928″ saved_tabs=”all”]<\/p>\n
< Back to speakers page<\/a><\/p>\n [\/et_pb_text][et_pb_text disabled_on=”on|on|on” _builder_version=”3.29.3″ custom_margin=”||10px” custom_padding=”||” disabled=”on”]<\/p>\n < Back to topics<\/a><\/p>\n [\/et_pb_text][et_pb_text disabled_on=”on|on|on” _builder_version=”3.29.3″ disabled=”on”]<\/p>\n < Back to the program<\/a><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ header_font=”||||||||” header_text_color=”#22485c” custom_margin=”||0px|” custom_padding=”||0px|”]<\/p>\n Guest speaker<\/em><\/p>\n [\/et_pb_text][et_pb_divider color=”#22485c” _builder_version=”3.17.2″ custom_margin=”0px||0px|” custom_padding=”0px|||”] [\/et_pb_text][et_pb_text disabled_on=”off|off|off” _builder_version=”4.2.2″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||15px”]<\/p>\n An education business getting itself educated. A bit ironic, right?<\/p>\n If you\u2019ve worked in a Contact Centre, or know someone who does, you\u2019d know the daily struggles they face. Staff with stiff targets, trying to get a `sale at any cost\u2019, often ignoring the real needs of their customers.<\/p>\n Yes. Well-defined procedures, good Knowledge Management, Telephony and Customer Relationship Management systems may exist. Yet, the `traditional\u2019 approaches often create \u2018micromanaged\u2019 environments of frustrated leaders and staff. Most teams yearn for a better work culture, that could make it easier for them to provide a better Customer Xperience!<\/p>\n In this engaging and thought-provoking presentation, Anand and David tell the story of the journey of the Student Advisory team at Open Universities Australia (OUA). They share how the team successfully transformed its culture by embedding an Agile mindset, which led to:<\/p>\n They had many challenges along the way (and still have a few!). But, the team has found a better WoW (Way of Working) and continues to raise the bar in their ongoing journey. As Anand shares his leadership vision and David shares his 360-degree experience of starting out as a Student Advisor, became a Team Leader and now is an amazing Agile Coach, we hope you\u2019ll gain a few good ideas to help you in your own journey. [\/et_pb_text][et_pb_divider color=”#22485c” disabled_on=”off|off|off” _builder_version=”4.2.2″ custom_margin=”0px||0px|” custom_padding=”0px|||”] Anand is a consultant, coach, facilitator, and business leader.<\/p>\n He has successfully led transformation and revenue turnaround initiatives in Online Education, Banking and Consulting in Australia, Asia Pacific, India, and the Middle East. He has diverse experience across Sales & Service, Human Resources, Technology, Coaching and Consulting. In his most recent leadership role, Anand was the Head of Sales and Student Advisory at Open Universities Australia (OUA). Anand led a contact centre sales team of student advisors driving \u2018`service-lead-sales\u2019. He embedded a new culture that fostered collaboration among cross-functional teams, significantly improved the People and Customer Experience, and turned the business around to growth. <\/p>\n Anand\u2019s prior leadership roles were with ANZ Bank (Melbourne\/India), Oracle Financial Services (India\/Singapore) and Standard Chartered Bank (India).<\/p>\n Anand is excited about being a transformation evangelist, enabling leaders, teams, and organisations, to find \u2018`better ways of doing things\u2019 by constantly unlearning and relearning, and building trust and accountability to help them deliver outstanding results.<\/p>\n [\/et_pb_text][et_pb_divider color=”#22485c” _builder_version=”3.17.2″ custom_margin=”0px||0px|” custom_padding=”0px|||”] < Back to Speakers page<\/a><\/p>\n [\/et_pb_text][et_pb_text disabled_on=”on|on|on” _builder_version=”3.29.3″ custom_margin=”||10px” custom_padding=”||” disabled=”on”]<\/p>\n < Back to topics<\/a><\/p>\n [\/et_pb_text][et_pb_text 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text_font=”||||||||” text_text_color=”#22485c” text_font_size=”13px” text_line_height=”1.2em” link_font=”BrandonTextWeb-Light||||||||” link_text_color=”#22485c” link_font_size=”14px” link_line_height=”1.2em” header_font=”||||||||” header_4_font=”||||||||” header_4_text_color=”#e71c28″ header_4_font_size=”16px”]<\/p>\n About 2019<\/a> \/ 2018<\/a> \/ 2017<\/a> \/ ResponsibleTech Summit<\/a> [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#22485c” text_font_size=”13px” text_line_height=”1.2em” link_font=”BrandonTextWeb-Light||||||||” link_text_color=”#22485c” link_font_size=”14px” link_line_height=”1.2em” header_font=”||||||||” header_4_font=”||||||||” header_4_text_color=”#e71c28″ header_4_font_size=”16px”]<\/p>\n About Slatterys<\/a> [\/et_pb_text][et_pb_text _builder_version=”3.29.3″ text_font=”Volte-Bold|700|||||||” text_text_color=”#ffffff” text_font_size=”12px” text_orientation=”center” custom_margin=”||5px|” custom_padding=”0px||||false|false”]<\/p>\n COPYRIGHT SLATTS GROUP PTY LTD<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Update on COVID-1931 MAY – 1 JUNE 2021 \u2022 SOFITEL MELBOURNE\u00a0Update on COVID-1931 MAY – 1 JUNE 2021 \u2022 SOFITEL MELBOURNE < Back to speakers page < Back to topics< Back to the programAnand Rego Guest speaker Open Universities Australia gets educated… in Agile WoW!An education business getting itself educated. A bit ironic, right? If […]<\/p>\n","protected":false},"author":1,"featured_media":22341,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"project_category":[27],"project_tag":[],"acf":[],"yoast_head":"\nAnand Rego<\/h1>\n
\n[\/et_pb_divider][et_pb_text disabled_on=”off|off|off” _builder_version=”4.2.2″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||15px”]<\/p>\nOpen Universities Australia gets educated… in Agile WoW!<\/span><\/h4>\n
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\n[\/et_pb_divider][et_pb_text _builder_version=”4.2.2″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ inline_fonts=”Volte-Bold”]About Anand Rego<\/span><\/p>\n
\nCurrently, Anand runs his consulting practice, The Rainbow Butterfly Foundation, and delivers executive coaching, leadership development and program management services for his clients, based on Agile\/Lean principles.<\/p>\n
\n[\/et_pb_divider][et_pb_post_nav in_same_term=”off” prev_text=”Previous speaker” next_text=”Next speaker” disabled_on=”on|on|on” _builder_version=”4.2.2″ title_font_size=”16px” disabled=”on” global_module=”19006″ saved_tabs=”all”][\/et_pb_post_nav][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ disabled_on=”off|on|on” _builder_version=”3.29.3″ saved_tabs=”all”][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text disabled_on=”off|on|on” _builder_version=”4.2.2″ text_font_size=”16px” custom_margin=”10px||10px|25px|false|false” custom_padding=”||” disabled=”on” global_module=”18929″ saved_tabs=”all”]<\/p>\nMore AgileAus speakers you may like to hear from<\/span><\/h3>\n
\n[\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.22″ background_color=”#fef1ec” border_color_all=”#e71c28″ border_width_top=”3px” global_module=”424″][et_pb_row column_structure=”1_2,1_6,1_6,1_6″ use_custom_gutter=”on” gutter_width=”2″ disabled_on=”off|off|off” module_id=”subscribe” _builder_version=”3.29.3″][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text disabled_on=”off|off|off” _builder_version=”3.29.3″ text_font_size=”16px” header_font=”||||||||” header_5_font=”||||||||” header_5_text_color=”#e71c28″]<\/p>\nStay in the loop<\/h5>\n
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