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\n[\/et_pb_image][et_pb_social_media_follow disabled_on=”on|on|on” _builder_version=”3.17.2″ text_orientation=”center”][et_pb_social_media_follow_network social_network=”facebook” _builder_version=”3.15″ background_color=”#3b5998″ follow_button=”off” url_new_window=”on”]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”twitter” _builder_version=”3.15″ background_color=”#00aced” follow_button=”off” url_new_window=”on”]twitter[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][et_pb_text disabled_on=”off|off|off” _builder_version=”4.2.2″ text_text_color=”#e71c28″ text_font_size=”16px” min_height=”24px” custom_margin=”||10px” custom_padding=”||” global_module=”18928″ saved_tabs=”all”]<\/p>\n
< Back to speakers page<\/a><\/p>\n [\/et_pb_text][et_pb_text disabled_on=”on|on|on” _builder_version=”3.29.3″ custom_margin=”||10px” custom_padding=”||” disabled=”on”]<\/p>\n < Back to topics<\/a><\/p>\n [\/et_pb_text][et_pb_text disabled_on=”on|on|on” _builder_version=”3.29.3″ disabled=”on”]<\/p>\n < Back to the program<\/a><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ header_font=”||||||||” header_text_color=”#22485c” custom_margin=”||0px|” custom_padding=”||0px|”]<\/p>\n Agile Coach, Open Universities Australia[\/et_pb_text][et_pb_divider color=”#22485c” _builder_version=”3.17.2″ custom_margin=”0px||0px|” custom_padding=”0px|||”] An education business getting itself educated. A bit ironic, right?<\/p>\n If you\u2019ve worked in a Contact Centre, or know someone who does, you\u2019d know the daily struggles they face. Staff with stiff targets, trying to get a `sale at any cost\u2019, often ignoring the real needs of their customers.<\/p>\n Yes. Well-defined procedures, good Knowledge Management, Telephony and Customer Relationship Management systems may exist. Yet, the `traditional\u2019 approaches often create \u2018micromanaged\u2019 environments of frustrated leaders and staff. Most teams yearn for a better work culture, that could make it easier for them to provide a better Customer Xperience!<\/p>\n In this engaging and thought-provoking presentation, Anand and David tell the story of the journey of the Student Advisory team at Open Universities Australia (OUA). They share how the team successfully transformed its culture by embedding an Agile mindset, which led to:<\/p>\n They had many challenges along the way (and still have a few!). But, the team has found a better WoW (Way of Working) and continues to raise the bar in their ongoing journey. As Anand shares his leadership vision and David shares his 360-degree experience of starting out as a Student Advisor, became a Team Leader and now is an amazing Agile Coach, we hope you\u2019ll gain a few good ideas to help you in your own journey. [\/et_pb_text][et_pb_divider color=”#22485c” disabled_on=”off|off|off” _builder_version=”4.2.2″ custom_margin=”0px||0px|” custom_padding=”0px|||”] David Tran is a coach and facilitator who is passionate and determined to usher in new and smarter ways of working within an organisation, through transforming collective mindsets with Agile principles to build teams with higher morale who deliver greater results.<\/p>\n Currently David is an Agile Coach at Open Universities Australia (OUA), an online education platform in Australia that transforms lives for those that never would have thought possible through access to degrees and subjects from credible Australian universities.<\/p>\n Though very successful prior, OUA in the last year has undergone a tremendous cultural and process shift. David has experienced firsthand the way in which this organisation has successfully adopted and implemented an Agile way of working.<\/p>\n David has lived on both sides of the fence. Initially a student advisor then tasked with co-leading an experimental cross functional team and is now himself leading the way of Agile across seven cross-functional teams in addition to the Advisory Leadership team at OUA.<\/p>\n David, who is also a qualified personal trainer, has carried over with him his past challenges and successes in helping people transform their minds and bodies at an individual level and now at an organisational level through Agile. < Back to Speakers page<\/a><\/p>\n [\/et_pb_text][et_pb_text disabled_on=”on|on|on” _builder_version=”3.29.3″ custom_margin=”||10px” custom_padding=”||” disabled=”on”]<\/p>\n < Back to topics<\/a><\/p>\n [\/et_pb_text][et_pb_text disabled_on=”on|on|on” _builder_version=”3.29.3″ disabled=”on”]<\/p>\n < Back to the program<\/a><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ 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header_4_font=”||||||||” header_4_text_color=”#e71c28″ header_4_font_size=”16px”]<\/p>\n About 2019<\/a> \/ 2018<\/a> \/ 2017<\/a> \/ ResponsibleTech Summit<\/a> [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#22485c” text_font_size=”13px” text_line_height=”1.2em” link_font=”BrandonTextWeb-Light||||||||” link_text_color=”#22485c” link_font_size=”14px” link_line_height=”1.2em” header_font=”||||||||” header_4_font=”||||||||” header_4_text_color=”#e71c28″ header_4_font_size=”16px”]<\/p>\n About Slatterys<\/a> [\/et_pb_text][et_pb_text _builder_version=”3.29.3″ text_font=”Volte-Bold|700|||||||” text_text_color=”#ffffff” text_font_size=”12px” text_orientation=”center” custom_margin=”||5px|” custom_padding=”0px||||false|false”]<\/p>\n COPYRIGHT SLATTS GROUP PTY LTD<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Update on COVID-1931 MAY – 1 JUNE 2021 \u2022 SOFITEL MELBOURNE\u00a0Update on COVID-1931 MAY – 1 JUNE 2021 \u2022 SOFITEL MELBOURNE < Back to speakers page < Back to topics< Back to the programDavid Tran Agile Coach, Open Universities Australia OUA Australia gets educated\u2026 in Agile WoW! An education business getting itself educated. A bit […]<\/p>\n","protected":false},"author":1,"featured_media":22398,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"project_category":[27],"project_tag":[],"acf":[],"yoast_head":"\nDavid Tran<\/h1>\n
\n[\/et_pb_divider][et_pb_text disabled_on=”off|off|off” _builder_version=”4.2.2″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||15px”]<\/p>\nOUA Australia gets educated\u2026 in Agile WoW!<\/span><\/h4>\n
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\n[\/et_pb_divider][et_pb_text _builder_version=”4.2.2″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ inline_fonts=”Volte-Bold”]About David Tran<\/span><\/p>\n
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\n[\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.22″ background_color=”#fef1ec” border_color_all=”#e71c28″ border_width_top=”3px” global_module=”424″][et_pb_row column_structure=”1_2,1_6,1_6,1_6″ use_custom_gutter=”on” gutter_width=”2″ disabled_on=”off|off|off” module_id=”subscribe” _builder_version=”3.29.3″][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text disabled_on=”off|off|off” _builder_version=”3.29.3″ text_font_size=”16px” header_font=”||||||||” header_5_font=”||||||||” header_5_text_color=”#e71c28″]<\/p>\nStay in the loop<\/h5>\n
About AgileAus20<\/h4>\n
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\nContact Us<\/a>[\/et_pb_text][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#22485c” text_font_size=”13px” text_line_height=”1.2em” link_font=”||||||||” link_text_color=”#22485c” link_font_size=”14px” link_line_height=”0.11em” header_font=”||||||||” header_4_font=”||||||||” header_4_text_color=”#e71c28″ header_4_font_size=”16px”]<\/p>\nPast Conferences<\/h4>\n
\n2016<\/a> \/ 2015<\/a> \/ 2014<\/a>\u00a0\/
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\n2010<\/a>\u00a0\/\u00a02009<\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#22485c” text_font_size=”13px” text_line_height=”1.2em” link_font=”BrandonTextWeb-Light||||||||” link_text_color=”#22485c” link_font_size=”14px” link_line_height=”1.2em” header_font=”||||||||” header_4_font=”||||||||” header_4_text_color=”#e71c28″ header_4_font_size=”16px”]<\/p>\nAll things Agile<\/h4>\n
The Deep Dive<\/a>
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The Blog<\/a>
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\nTech23<\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.29.3″ background_color=”#22485c” custom_margin=”||0px|” custom_padding=”0|0px|0px|0px|false|false” global_module=”478″][et_pb_row _builder_version=”3.29.3″ custom_padding=”29px|0px||0px|false|false”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.29.3″ header_font=”Volte-Bold|300|||||||” header_4_font=”BrandonTextWeb-Light|600|||||||” header_4_text_color=”#e71c28″ header_4_font_size=”15px” custom_margin=”||0px” custom_padding=”||0px”]<\/p>\nSLATTERYS \/<\/strong>\u00a0<\/a><\/span>CONTACT US \/\u00a0<\/a><\/span>PRIVACY POLICY \/\u00a0<\/a><\/span>COMMUNITY CHARTER<\/a><\/span><\/h4>\n