[et_pb_section fb_built=”1″ next_background_color=”#ffffff” _builder_version=”4.27.2″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”#9ad9e7 0%|#26aebb 50%|#9ad9e7 100%” bottom_divider_style=”waves2″ bottom_divider_height=”50px” bottom_divider_height_tablet=”50px” bottom_divider_height_phone=”25px” bottom_divider_height_last_edited=”on|phone” global_module=”540″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.2″ _module_preset=”default” custom_margin=”0px||50px||false|false” custom_margin_tablet=”0px||50px||false|false” custom_margin_phone=”||25px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][dipi_dual_heading first_heading=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” second_heading=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9leGNlcnB0Iiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiIiwiYWZ0ZXIiOiIiLCJ3b3JkcyI6IiIsInJlYWRfbW9yZV9sYWJlbCI6IiJ9fQ==@” heading_tag=”h1″ heading_display=”column” _builder_version=”4.27.4″ _dynamic_attributes=”first_heading,second_heading” _module_preset=”default” first_heading_font=”–et_global_heading_font||||||||” first_heading_text_color=”#FFFFFF” first_heading_font_size=”50px” second_heading_font=”–et_global_body_font|700|||||||” second_heading_text_color=”#FFFFFF” second_heading_letter_spacing=”1px” second_heading_line_height=”1.4em” first_heading_font_size_tablet=”50px” first_heading_font_size_phone=”40px” first_heading_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/dipi_dual_heading][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.3″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.27.3″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9mZWF0dXJlZF9pbWFnZSIsInNldHRpbmdzIjp7fX0=@” alt=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” title_text=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” _builder_version=”4.27.4″ _dynamic_attributes=”src,alt,title_text” _module_preset=”default” border_radii=”on|10px|10px|10px|10px” border_width_all=”5px” border_color_all=”#26AEBB” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _dynamic_attributes=”content” _module_preset=”default” text_font=”–et_global_heading_font||||||||” text_text_color=”#26AEBB” text_font_size=”18px” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_module=”809″ saved_tabs=”all” global_colors_info=”{}”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IkFib3V0ICIsImFmdGVyIjoiIn19@[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” link_font=”|700|||on|||#22485C|” custom_padding=”||25px||false|false” border_width_bottom=”1px” border_color_bottom=”#9AD9E7″ global_colors_info=”{}”]<\/p>\n
Alidad Hamidi is a seasoned consultant and Organisational Development Coach with over two decades of experience in strategy, organisational design, and transformation. Throughout his career, Alidad has collaborated with prominent organisations such as Aware Super, Westpac Group, Commonwealth Bank of Australia, Bulletproof Networks, Suncorp, and Telstra, significantly enhancing their organisational health, strategic direction, and performance through improved organisational design and strategic clarity.<\/p>\n
As Co-founder of Desirable Futures, Alidad supports leaders in shifting from traditional hierarchical structures to decentralised, human-centric organisational models that prioritise team autonomy, adaptability, and innovation. Desirable Futures is the ANZ Research Centre for RenDanHeYi and is home to a team that includes Semco Style Institute Certified Experts\u2014bringing together globally recognised approaches to self-management, distributed leadership, and value co-creation.<\/p>\n
In 2024, the Desirable Futures team attended the ZeroDX Awards in Qingdao as guests of Haier and the Haier Model Institute, supporting Australian company Everest Engineering in receiving a ZeroDX Award for Emerging Excellence. They also collaborated with Buurtzorg Australia to deliver training focused on self-management and decentralised decision-making principles.<\/p>\n
[\/et_pb_text][dipi_dual_heading first_heading=”Session” second_heading=”Go beyond customer-first: Zero Distance to customer delight” heading_display=”column” fh_style=”background” first_heading_color=”#F7955B” fh_padding=”3px|5px|0px|5px|false|false” fh_margin=”0px|0px|0px|0px|false|false” sh_padding=”0px|0px|0px|0px|false|true” disabled_on=”off|off|off” _builder_version=”4.27.4″ _module_preset=”default” first_heading_font=”|||on|||||” first_heading_text_color=”#FFFFFF” first_heading_font_size=”12px” second_heading_line_height=”1.4em” text_orientation=”left” custom_margin=”||0px||false|false” custom_padding=”||0px|0px|false|false” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″][\/dipi_dual_heading][et_pb_text disabled_on=”off|off|off” _builder_version=”4.27.4″ _module_preset=”default” link_font=”|700|||on|||#22485C|” custom_padding=”||25px||false|false” hover_enabled=”0″ border_width_bottom=”1px” border_color_bottom=”#9AD9E7″ global_colors_info=”{}” sticky_enabled=”0″]Why do so many customer-first strategies fall flat?<\/p>\n
After engaging with pioneering micro-enterprise leaders in China, Alidad Ebnoddin Hamidi saw that customer delight doesn\u2019t come from design workshops or surface-level initiatives\u2014it\u2019s unleashed when teams have the autonomy to act in real time.<\/p>\n
This talk introduces Zero Distance\u2014a principle where teams are directly connected to the customers they serve. You\u2019ll discover RenDanHeYi, a progressive management philosophy that rewires organisations for autonomy, with real stories of customer-focused breakthroughs.<\/p>\n
You\u2019ll gain fresh insights and practical steps to ignite lasting customer connection\u2014where teams closest to the work respond with purpose, speed, and creativity in today\u2019s fast-moving markets.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.3″ _module_preset=”default” global_module=”626″ global_colors_info=”{}”][et_pb_row _builder_version=”4.27.3″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_post_nav in_same_term=”off” _builder_version=”4.27.4″ _module_preset=”default” title_font=”|700|||||||” title_font_size=”1em” global_colors_info=”{}”][\/et_pb_post_nav][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.3″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/agileaustralia.com.au\/2025\/speakers\/” button_text=”Back to Speakers page” button_alignment=”center” _builder_version=”4.27.3″ _module_preset=”default” custom_button=”on” button_text_color=”#26AEBB” button_bg_color=”#FFFFFF” button_border_color=”#26AEBB” button_font=”||||||||” button_icon=”#||divi||400″ button_icon_placement=”left” button_on_hover=”off” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#22485C” button_border_color__hover_enabled=”on|desktop” button_border_color__hover=”#22485C” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on” button_icon_color__hover_enabled=”on|desktop”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Co-founder, Desirable Futures<\/p>\n","protected":false},"author":1,"featured_media":861,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"2880","footnotes":""},"categories":[16],"tags":[],"dipi_cpt_category":[],"class_list":["post-860","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-community"],"yoast_head":"\n