Executive General Manager Digital, Commonwealth Bank of Australia
Commonwealth Bank is a global technology leader in financial services. As head of Digital, Pete Steel is responsible for digital strategy, customer experience, commercial performance, innovation and project delivery for the consumer lines of business – retail banking, wealth management and small business.
As part of Pete’s responsibilities, he and his team manage CommBank’s digital assets – NetBank, commbank.com.au, the CommBank app and the CommBank Property app.
The Digital@CBA team has a track record of delivering amazing experiences for five million digitally-engaged customers through 45 Agile scrum teams. Capabilities within the team include customer experience design, data-driven decision making and optimisation, FinTech partnerships, behavioural economics, platform engineering and delivery of a complex project portfolio.
Over the past 11 years working at CommBank, Pete has held various technology and business roles, most recently as CIO of the retail, wealth and business divisions, and before that as head of the CommSec wholesale business, and as an architect for the CommSec lending and online platforms.
Prior to joining CommBank, Pete held a variety of technology and business architecture roles in Australia, the United States and Europe, and co-founded a UK startup in 1995.
SESSION: Developing an experimentation culture