James Ratsasane Head of Digital Product Design, MECCA
About James Ratsasane
James Ratsasane is an award-winning design leader guided by a clear ambition: to create experiences that are beautiful, purposeful, and deliver meaningful business outcomes. With deep experience across luxury, beauty, and retail, he brings together craft, strategy, and ways of working to design digital products that elevate brands, enhance customer journeys, and unlock growth.
As Head of Digital Product Design at MECCA, James provides leadership to empower cross-functional teams to solve complex challenges through lean product design approaches. Previously, he established Aesop’s global Experience Design function, where he shaped omni-channel experiences and digital products across international markets.
His collaborations have been part of award-winning work recognised by D&AD, Awwwards, FWA, and the Webby Awards. James is passionate about building high-performing teams and embedding design frameworks that scale quality, increase efficiency, and above all, foster customer delight.