About Michael Huynh
Michael Huynh is an Agile Coach, consultant and trainer with SoftEd. He has helped many organisations solve complex problems and deliver value faster for customers by creating the right conditions for smooth delivery, solving the right problem and faster decision making. Partnering with Senior leaders, leaders of teams, and team members to guide the right cultural shifts required to embed and sustain Agile ways of working.
CommunityGovernment agility unleashed - Making empathy a priority
This talk will introduce a new way of balancing what really matters by applying multiple perspectives and empathy for prioritisation when delivering a major transformation and navigating the challenges of the public sector.
You’ll hear how we made empathy a priority to enable more agility in Government which was a reflection of an Agile journey in an agency with the challenges and successes experienced in the first cross agency SAFe Agile Release Train.
Come along to hear our lessons learnt to better manage competing priorities across a huge agency to focus on the right outcomes by putting customers and your people first.
- How to navigate the conflicting priorities across complex stakeholder groups with our value prioritisation model
- How to combat ridged public sector process and using empathy to achieve the best outcomes for our customers
- Bridging the gap between Government strategy and team empowerment.